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My cleaner never arrived

We apologize for any lapse in service. You should not have to deal with uncertainty around your schedule.

If your cleaner did not arrive for your appointment:

  • You will not be charged for your appointment.
  • We will work with you to create a Priority Request appointment at a time of your choosing.

To report your cleaner:

  • Go to your dashboard, and select your appointment with your cleaner.
  • Scroll down and click 'report an issue'.
    • If you select 'My cleaner hasn't shown up yet', you'll be able to ask for your cleaner's ETA. If they don't respond, you'll have the option to cancel or reschedule with a different Cleaning Professional.
    • If you select 'My cleaner rescheduled or cancelled', you'll have the option to reopen your request to other cleaners or reschedule.

Select an appointment from the following list to get started: Login to your account to manage appointments.

Still need help? Contact Support